COVID-19 | CHANGE IN DELIVERY TIMES
We would like to assure our customers that our online store is still open for home delivery of chemicals, filters, accessories and parts.
in order to comply with government social distancing – we have reduced our staff and therefore this has resulted in a delay in delivery from our usual timescales.
For full information on changes to the below normal delivery timescales, please visit this page – (opening hours page)
FREE DELIVERY
Hot Tub Chemicals Direct offer free delivery on selected Hot Tub chemicals and accessory orders over £50 to UK Mainland (including Scotland). If you are unsure as to whether you qualify for free delivery, please Email our sales department on [email protected]
GENERAL DELIVERY CHARGES
The following charges are for Hot tub/swimming pool chemicals only and do apply for hot tub covers
| Delivery Region | Consignment Value | Shipping Charge |
| The UK – Mainland (Including Scotland Excluding Scottish Highlands) Next working day, if you order before 12 pm (Monday – Friday) | Under £50.00 | £7.99 |
| The UK – Islands (Including Scottish Highlands) Applies to Scottish Islands, Scottish Highlands (4 – 6 working days). | All | £25.00 |
| Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Portugal, Poland, Spain (Excluding Balearics), Sweden, Switzerland. (4 – 6 working days). | All | £55.00 |
Chemicals can be shipped throughout Europe. It is the purchaser’s responsibility to ensure that the chemicals purchased to comply with any local regulations in the country of use. Unfortunately, we do not ship to Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, Isle of Wight and Ireland due to restrictions on chemical importation.
Please note taxes and duties may be charged for orders delivered outside of the UK Mainland.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your order to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.