Couple Plant Mug

Customer Information 1. Order Processing All customised products require 2–3 working days for production. Shipping begins only after the product is fully prepared. 2. Customer Responsibility Customers must provide accurate details including name, photo/design, customization text, address, and contact information. Any delay or incorrect delivery caused by wrong information will not be the company’s responsibility. 3. Product Handling Customised items may be delicate. Customers should open packages carefully and avoid sharp tools that may damage the product. 4. Unboxing Proof A complete unboxing video (from unopened package to full product reveal) is mandatory to process claims related to : Damage Misprint Incorrect product received Without video proof claims cannot be accepted. 5. Return & Exchange Policy Customised items are non-returnable and non-exchangeable. Returns/Exchanges will be accepted only if: The product arrives damaged The print or design is incorrect A completely different item is received Such requests must be made within 24–48 hours of delivery along with the unboxing video. 6. Color & Design Variation Slight differences in color, brightness, and print placement may occur due to screen settings and printing techniques. These minor variations are not considered defects. 7. Order Cancellation Orders cannot be cancelled once the customization process has started. 8. Delivery Timelines Delivery time may vary based on courier service and location. Delays caused by courier partners, weather, or unforeseen events are beyond our control. 9. Intellectual Property Customers are responsible for ensuring that uploaded designs, names, or images do not violate copyrights or trademarks. 10. Acceptance of Terms Placing an order on our website means the customer agrees to all the above Terms & Conditions.